Frequently Asked Questions
We've compiled a list of answers to common questions.
DocVilla is designed to be scalable and customizable for a wide range of practices, including:
- Primary Care
- Pediatrics
- Mental Health
- Cardiology
- Gastroenterology
- Urgent Care
- OBGYN
- Multispecialty Groups
- IV Therapy and Med Spas
- Weight Loss clinics
- Chiropractic
- Endocrinology
- Dermatology
- Physical Therapy
- Integrative Medicine
- Functional Medicine
Whether you run a solo, small private clinic, mid size or a large multi-specialty group, DocVilla can adapt to your practice’s specific needs.
This is a known issue with Google Chrome https://support.google.com/chrome/thread/16482488?hl=en.
To enable notifications, execute the following :-
- Go to Mac Settings
- Select Notifications
- Find Google Chrome
- Enable on “Allow Notifications form Google Chrome”
Yes, DocVilla can be customized for your practice needs. Contact us to understand how we have helped other practices.
Please visit the Plans and Pricing page
If you are getting error
“Based on a period of inactivity, you have been automatically logged-out of your account. To resume prescribing, re-enter the website address. It is recommended that this address is added to your browser Favorites list.”
Many Google Chrome users have encountered issues. This issue appears tied to a security update in the latest Chrome build. This update, by default, is blocking the cookies used to maintain session information. This results in the user receiving a “logged out” message upon launch.
However, this does not seem to be impacting all Chrome users, and we have identified a configuration option that seems to be causing the problem.
To correct this issue, change the Chrome Flag: Cookies without SameSite must be secure to Disabled.
- Open Chrome
- In the browser search bar, type “chrome://flags”
- In the Search flags field, type, “cookies without”
- Select Disabled from the dropdown options.
- Select Relaunch at the bottom of the window.
Must Read: Snapshots Document
This can be because you have already opened up a tab in which the video consult is going on or it maybe because there is some cookie in your browser that is conflicting with the new video session. We recommending clearing cookies and cache or downloading a cache cleaner such as ccleaner.
Please read more about 2FA and MFA at this link
What is DocVilla?
DocVilla is an all-in-one cloud based EHR software designed to help medical practices streamline their clinical and administrative operations. It offers a fully integrated cloud-based EHR system alongside powerful solutions for practice management, telemedicine, medical billing, e-prescribing, inventory management, patient portal, and more. DocVilla is highly customizable and scalable, making it ideal for practices of all sizes, from small clinics to large medical groups.
What Features Does DocVilla’s EHR System Offer?
DocVilla’s EHR (Electronic Health Record) system is designed to enhance clinical workflows, improve patient care, and ensure compliance with industry standards. Key features include:
- Cloud-Based Accessibility: Access patient records securely from anywhere.
- Customizable Templates: Create specialty-specific templates for various medical fields.
- Telehealth Integration: Seamless virtual care options built into the platform.
- E-Prescribing: Efficiently send electronic prescriptions, including controlled substances (EPCS).
- HIPAA-Compliant Data Security: Ensure the highest levels of patient data protection.
How Does DocVilla Handle Practice Management?
DocVilla’s Practice Management Software integrates with the EHR system to simplify administrative tasks such as scheduling, patient intake, and billing. Features include:
- Automated Appointment Reminders: Reduce no-shows and keep patients on track with SMS and email reminders.
- Task Management: Assign tasks, track progress, and manage team workflows.
- Integrated Billing: Ensure accurate claims submission and financial management.
What Telemedicine Capabilities Does DocVilla Offer?
Telemedicine has become a vital part of modern healthcare, and DocVilla supports this with a fully integrated telehealth platform. Providers can conduct virtual consultations, share test results, and manage patient records from a single interface. Telemedicine features include:
- HIPAA-Compliant Video Calls: Ensure secure, high-quality video consultations.
- Easy Scheduling: Patients can book telehealth visits via the patient portal.
- Integrated Documentation: Record telehealth visits within the EHR for seamless data management.
How Does DocVilla’s Medical Billing System Work?
DocVilla’s medical billing software automates and simplifies the billing process for practices of all sizes. Features include:
- Automated Claims Submission: Streamline the entire claims submission process to improve accuracy and reduce denials.
- Real-Time Insurance Verification: Check patient insurance eligibility instantly to avoid surprises.
- Electronic Remittance Advice (ERA): Receive payment updates in real-time and track reimbursement statuses.
- Denial Management: Handle rejected claims efficiently with built-in tools for denial tracking and resolution.
What is the DocVilla Patient Portal?
DocVilla offers a secure custom built patient portal to enhance patient engagement and communication. Patients can:
- Schedule Appointments: Book both in-person and telehealth visits online.
- View Medical Records: Access their health history, test results, and treatment plans securely.
- Communicate with Providers: Send messages directly to healthcare providers for follow-ups and queries.
- Pay Bills Online: Conveniently pay for services using a secure payment gateway within the portal.
- Manage Family Accounts: Patients can manage the health data of their family members, acting as a proxy for dependents.
How Customizable is DocVilla’s EHR System?
DocVilla stands out for its high level of EHR customization. Practices can tailor the platform to fit their unique workflows, making it ideal for a variety of specialties. Key customization features include:
- Specialty-Specific Templates: Create or modify templates based on medical specialty needs (e.g., primary care, mental health or psychiatry, pediatrics, cardiology, dermatology).
- Custom Workflows: Design workflows that align with your practice’s operations, ensuring maximum efficiency.
- Personalized Reporting: Generate custom reports on clinical performance, financial metrics, or patient outcomes based on your practice’s specific requirements.
Does DocVilla EHR Support E-Prescribing and Controlled Substances?
Yes, DocVilla EHR supports e-prescribing (eRx), allowing providers to send prescriptions electronically to pharmacies using Surescripts network. It also includes support for Electronic Prescribing of Controlled Substances (EPCS), ensuring compliance with state and federal regulations. DocVilla is Drummond group certified software. Features include:
- Surescripts Integration: Ensure accurate and secure transmission of prescriptions.
- Controlled Substance Tracking: Safely prescribe controlled substances while complying with PDMP (Prescription Drug Monitoring Program) requirements.
- Compound Drug Prescriptions: Send compound drug prescriptions electronically for specialized care.
How Does DocVilla Help with Inventory Management?
DocVilla’s inventory management software is fully integrated with its EHR and practice management solutions, helping practices track and manage medical supplies, vaccines, and more. Key features include:
- Real-Time Inventory Tracking: Monitor stock levels across multiple locations.
- Automated Invoicing: Automatically generate invoices when selling medical supplies or vaccines.
- Inventory Forecasting: Get insights into inventory usage trends to optimize restocking efforts.
Is DocVilla cloud based EHR system HIPAA Compliant?
Yes, DocVilla is fully HIPAA-compliant with Two Factor Authentication (2FA), ensuring that all patient data and communications are secure and meet industry regulations. Key security features include:
- Data Encryption: All data is encrypted in transit and at rest to protect patient information.
- Audit Trails: Track all interactions with patient data for full transparency and compliance.
- Secure Messaging: Ensure that all communication between providers and patients is secure and meets HIPAA standards.
What is DocVilla’s Role in Direct Primary Care (DPC)?
DocVilla offers full support for Direct Primary Care (DPC) models, allowing practices to set up subscription-based care plans. Features include:
- Recurring Payment Setup: Automate recurring subscription payments for patient care.
- Custom Care Plans: Develop custom care packages tailored to patient needs, without relying on insurance billing.
- Simplified Patient Management: Manage all aspects of patient care, from scheduling to payments, within one platform.
How Can DocVilla Help Improve Workflow Efficiency?
DocVilla’s all-in-one platform is designed to simplify workflows and reduce administrative burdens. Key efficiency tools include:
- Automated Scheduling and Reminders: Reduce manual appointment booking and follow-up tasks.
- Streamlined Billing and Claims: Automate claims submission and payment tracking.
- Integrated Patient Engagement: Manage all aspects of patient communication, from appointment booking to follow-ups, within a single platform.
- Comprehensive Reporting: Generate custom reports on operational performance, financial metrics, and patient outcomes to make informed decisions.
Why Choose DocVilla Cloud Based EHR?
DocVilla is an all-in-one EHR system that combines EHR, practice management, telemedicine, medical billing, inventory management, and patient engagement solutions. With its customizable features, cloud-based accessibility, and scalability, DocVilla is ideal for medical practices of all sizes and specialties.
By choosing DocVilla cloud based EHR, you ensure a secure, HIPAA-compliant platform that can grow with your practice while improving efficiency, reducing administrative tasks, and enhancing patient care.
5 Star EHR Reviews on Capterra, Software Advice and GetApp
DocVilla is a Best EHR for the small practices and solo providers with 5 Star DocVilla Reviews. With all essential features consolidated into one platform, practices can streamline their workflows and eliminate the need for copying and pasting patient data between different software systems. Schedule a free demo to discover how DocVilla’s cloud-based EMR can enhance your medical practice. Our comprehensive solution supports EHR, Practice Management, eRx, patient portals, patient communication, customizable templates, medical billing, and document management. Learn how you can simplify your operations and improve efficiency with DocVilla.