Terms and Conditions

Terms of Use of PS3G / DocVilla Site and Applications

Effective: January 28, 2025

These Terms and Conditions (“Terms”) govern your access to and use of the website located at www.DocVilla.com, any subdomains, applications, portals, communications, software, and related services made available by PS3G Inc, the owner and operator of DocVilla (“DocVilla,” “Company,” “we,” “us,” or “our”).

By accessing or using DocVilla’s website, software, platform, applications, portals, or related services, you agree to be bound by these Terms. If you do not agree to these Terms, do not access or use the website or services.

1. Scope of These Terms

These Terms apply to:

• visitors to the DocVilla website;

• individuals or organizations requesting information, demos, or support;

• medical practices, providers, staff, contractors, and authorized users accessing DocVilla’s platform or services;

• patients or other end users accessing patient-facing functionality made available through DocVilla.

2. Separate Agreements Control

If you or your organization have entered into a separate written agreement with DocVilla or PS3G Inc., including without limitation a subscription agreement, order form, services agreement, business associate agreement, addendum, payment authorization, or other signed contract, that separate agreement will control to the extent of any conflict with these Terms.

3. Eligibility and Authority

By using the website or services, you represent and warrant that:

• you have the legal capacity to enter into these Terms;

• if you are acting on behalf of an organization, medical practice, or other entity, you have authority to bind that entity;

• all information you provide to DocVilla is accurate, current, and complete.

4. Nature of DocVilla’s Services

DocVilla is a software and technology platform that may support healthcare-related administrative, documentation, scheduling, telehealth, portal, communication, inventory, prescription, billing workflow, and practice management functions depending on the selected plan, purchased add-ons, configuration, regulatory context, and third-party availability.

DocVilla is not a healthcare provider, physician practice, laboratory, pharmacy, insurer, payer, clearinghouse, law firm, tax advisor, coding advisor, collection agency, or reimbursement guarantor.

DocVilla does not provide medical advice, legal advice, tax advice, coding advice, reimbursement guarantees, payer determinations, diagnosis, treatment, prescribing decisions, or clinical judgment. All such decisions remain solely the responsibility of the applicable medical practice and its providers.

5. Plan Features and Availability

Features, modules, integrations, and services described on the website may not be available in every subscription tier, specialty configuration, geography, or customer account.

Availability depends on factors including:

• the selected subscription plan;

• separately purchased add-ons;

• customer configuration;

• implementation status;

• third-party availability;

• regulatory requirements;

• credentialing or enrollment requirements;

• Company approval.

Website descriptions, screenshots, videos, FAQs, blog content, demos, and other marketing materials are provided for general informational purposes only and do not create binding commitments regarding specific functionality, compatibility, availability, outcomes, or plan inclusions unless expressly stated in a separate written agreement signed by DocVilla. The customer is responsible for confirming plan inclusions and purchased services through the applicable order form, invoice, subscription agreement, or other written agreement accepted by the Company.

6. Website Content; Marketing Materials; No Feature Commitment

The website, landing pages, blog posts, articles, advertisements, SEO pages, screenshots, demonstrations, videos, social media content, brochures, sales materials, and other marketing or informational content made available by DocVilla are provided for general informational, promotional, marketing, and educational purposes only. Such content may describe current features, planned features, optional modules, separately purchased add-ons, third-party integrations, specialty-specific workflows, custom configurations, legacy functionality, or capabilities available only in certain subscription plans, jurisdictions, customer environments, or implementation contexts.

Nothing on the website or in any marketing, promotional, SEO, or informational content shall be construed as a representation or warranty that any particular feature, function, integration, workflow, service, specialty template, compatibility, regulatory outcome, reimbursement outcome, or operational result is included in every plan, available to every customer, currently enabled in the customer’s account, or offered by the Company in all circumstances. The availability of any feature or service is subject to the customer’s selected subscription plan, separately purchased add-ons, technical feasibility, regulatory requirements, third-party availability, implementation status, Company approval, and any separate written agreement.

Except as expressly set forth in a separate written agreement signed by the Company, the Company shall have no obligation to provide any feature, module, integration, service, or functionality described in website content, marketing materials, demonstrations, SEO pages, blog content, or other promotional materials. In the event of any conflict between the website or marketing materials and a separate written agreement signed by the Company, the signed written agreement shall control.

7. Third-Party Services and Integrations

DocVilla’s website and services may interface with or depend on third-party products and services, including without limitation payment processors, identity verification providers, cloud hosting providers, telecommunications providers, SMS providers, email providers, pharmacies, laboratories, e-prescribing networks, clearinghouses, and other vendors.

DocVilla does not control and is not responsible for the availability, uptime, performance, decisions, responses, timing, interruptions, suspensions, holds, reserves, chargebacks, denials, delays, or discontinuation of any third-party service.

Third-party services may be added, modified, suspended, limited, or removed at any time.

8. Accounts and Security

Certain portions of the website or services may require account registration. You agree to provide accurate, current, and complete information and to keep such information updated.

You are responsible for:

• maintaining the confidentiality of your account credentials;

• all activity occurring under your account;

• all access to the platform by your staff, personnel, contractors, or authorized users;

• promptly notifying DocVilla of any actual or suspected unauthorized access, misuse, or security incident.

DocVilla may suspend, restrict, or terminate access if it reasonably believes such action is necessary to protect the website, services, customer data, patient data, DocVilla, or any third party.

9. Acceptable Use

You agree not to:

• use the website or services in violation of any law, regulation, or third-party right;

• upload malicious code, malware, or harmful content;

• interfere with the integrity, security, or performance of the website or services;

• attempt to gain unauthorized access to systems, data, or accounts;

• reverse engineer, decompile, disassemble, scrape, copy, or exploit the website or services except as expressly permitted;

• use the website or services for fraudulent, abusive, defamatory, unlawful, deceptive, or infringing purposes;

• bypass plan restrictions, usage limitations, or access controls.

10. Medical Practices and Providers

If you are a medical practice, provider, or healthcare organization, you are solely responsible for:

• all professional services rendered by your providers and staff;

• diagnosis, treatment, prescribing, charting, coding, documentation, billing, patient communications, and compliance;

• maintaining all required licenses, registrations, enrollments, credentials, supervision arrangements, and insurance;

• obtaining all patient consents, acknowledgments, assignments, authorizations, privacy notices, telehealth consents, and financial policies required by law or payer rules;

• the accuracy and completeness of information entered into or transmitted through the platform.

11. Patients and End Users

If you are a patient or end user accessing any patient-facing functionality, you understand and agree that:

• DocVilla provides technology only;

• DocVilla does not provide medical care;

• your provider, not DocVilla, is responsible for your treatment and care;

• DocVilla is not responsible for clinical decisions, diagnosis, treatment, prescriptions, or medical advice;

• emergencies should be directed to 911 or local emergency services, not to DocVilla.

12. Fees and Payments

Certain services, subscriptions, features, or add-ons may require payment. By using paid services, you agree to pay all applicable fees, taxes, processing fees, and other charges communicated by DocVilla or set forth in a separate written agreement.

Unless otherwise stated in a signed agreement:

• fees may be charged automatically to the payment method on file;

• subscriptions may renew automatically;

• add-ons or usage-based services may incur additional charges;

• fees are non-refundable except as required by law or expressly agreed by DocVilla in writing;

• blocking, reversing, disputing, or interfering with payment does not eliminate amounts owed.

13. Data, Exports, and Retention

As between DocVilla and the applicable customer, the customer retains its rights in customer data and protected health information, subject to DocVilla’s rights in its software, systems, logs, metadata, de-identified data, and aggregated data.

DocVilla may host, store, process, back up, transmit, and otherwise handle data as necessary to provide, support, secure, maintain, and improve the services.

Data export, migration, conversion, transition assistance, custom reporting, and post-termination access:

• may require separate fees;

• may require separate written approval;

• may be subject to technical limitations;

• may be provided only in the format, scope, method, structure, and level of detail determined by DocVilla.

DocVilla has no obligation to provide raw database exports, source code, custom mapping, successor-vendor-ready files, or third-party-compatible extracts unless expressly agreed in writing.

14. Privacy

Use of the website and services is also subject to DocVilla’s Privacy Policy and any other applicable privacy-related notices or documents posted by DocVilla.

If you are a medical practice or provider, you remain responsible for determining your own legal obligations under HIPAA, HITECH, privacy laws, consent laws, billing laws, prescribing laws, and professional requirements.

15. Electronic Communications

By using the website or services, you consent to receive communications from DocVilla electronically, including by email, portal notifications, system messages, SMS, and other lawful means.

DocVilla may send service-related notices, onboarding notices, account notices, billing notices, legal notices, and support communications electronically.

16. Intellectual Property

The website and services, including all software, design, layout, content, graphics, workflows, documentation, trademarks, service marks, trade names, logos, and related materials made available by DocVilla, are owned by or licensed to PS3G Inc. and are protected by applicable intellectual property laws.

Except for the limited right to access and use the website or services as permitted by these Terms or a separate signed agreement, no right, title, or interest is transferred to you.

17. Feedback

If you provide suggestions, enhancement requests, ideas, or other feedback regarding the website or services, DocVilla may use such feedback without restriction or compensation to you.

18. Suspension and Termination

DocVilla may suspend, restrict, or terminate access to the website or services at any time, with or without notice, if:

• you violate these Terms;

• required information or documentation is not provided;

• payment is not received or is blocked, reversed, or disputed;

• DocVilla suspects fraud, misuse, unlawful conduct, abuse, or security risk;

• a third-party provider or legal/regulatory requirement limits continued service;

• DocVilla determines continued access creates legal, regulatory, financial, operational, reputational, or security risk.

Termination or suspension does not eliminate obligations accrued before termination.

19. Disclaimer of Warranties

THE WEBSITE AND SERVICES ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS” BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCVILLA AND PS3G INC. DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, UNINTERRUPTED ACCESS, OR ERROR-FREE OPERATION.

DOCVILLA DOES NOT WARRANT THAT:

• THE WEBSITE OR SERVICES WILL ALWAYS BE AVAILABLE, SECURE, TIMELY, OR ERROR-FREE;

• ANY SPECIFIC FEATURE OR INTEGRATION WILL REMAIN AVAILABLE;

• ANY DATA TRANSMISSION WILL BE SUCCESSFUL;

• ANY CLINICAL, BILLING, CODING, PAYMENT, OR REIMBURSEMENT OUTCOME WILL OCCUR;

• ANY THIRD-PARTY SERVICE WILL BE AVAILABLE, APPROVED, ACCEPTED, OR INTEROPERABLE.

20. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCVILLA, PS3G INC., AND THEIR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OPPORTUNITY, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE WEBSITE, SERVICES, OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCVILLA’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE WEBSITE, SERVICES, OR THESE TERMS SHALL NOT EXCEED THE GREATER OF:

• THE AMOUNT PAID BY YOU TO DOCVILLA IN THE TWO (2) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR

• FIFTY U.S. DOLLARS (US $50).

21. Indemnification

You agree to defend, indemnify, and hold harmless DocVilla, PS3G Inc., and their affiliates, officers, directors, employees, contractors, agents, licensors, successors, and assigns from and against any claims, liabilities, damages, losses, judgments, settlements, penalties, fines, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

• your use or misuse of the website or services;

• your violation of these Terms;

• your violation of applicable law;

• your content, data, communications, or submissions;

• your account or any activity conducted through your account;

• your professional services, if you are a provider or practice.

22. Force Majeure

DocVilla shall not be liable for any delay, interruption, degradation, failure, or nonperformance caused in whole or in part by events beyond its reasonable control, including without limitation natural disasters, pandemics, labor shortages, cyberattacks, telecommunications failures, internet failures, vendor outages, processor failures, clearinghouse failures, laboratory outages, pharmacy outages, governmental action, civil unrest, war, or other force majeure events.

23. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict-of-laws principles.

If you have a dispute with DocVilla, you agree to first contact DocVilla in writing and attempt in good faith to resolve the dispute informally.

Except to the extent a separate signed agreement provides otherwise, any dispute arising out of or relating to these Terms, the website, or the services shall be brought exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction and venue there.

24. No Waiver

No failure or delay by DocVilla in exercising any right, remedy, suspension right, termination right, payment right, or enforcement right under these Terms shall constitute a waiver of that or any other right.

25. Changes to These Terms

DocVilla may modify these Terms at any time by posting the updated version on the website. Changes will be effective prospectively unless otherwise stated. Your continued use of the website or services after updated Terms are posted constitutes your acceptance of the revised Terms.

26. Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be enforced to the maximum extent permitted by law.

27. Entire Agreement for Website Use

These Terms, together with any policies incorporated by reference, constitute the entire agreement between you and DocVilla regarding general use of the website and services, except to the extent a separate signed agreement applies.

28. Related Policies

Your use of the website and services may also be subject to:

• Privacy Policy

• Disclaimer

• Notice of Non-Discrimination

• Any applicable signed subscription agreement, order form, addendum, or other written agreement

29. Contact Information

PS3G Inc. (DocVilla)
1201 N Market St. Ste 111
Wilmington, DE 19801
Phone: 302-298-0270
Fax: 302-298-0271
Email: support@DocVilla.com